Privacy Policy

Effective Date: June 16, 2025

This Privacy Policy explains how TorkeAuto, a subsidiary of TORKEHUB PRIVATE LIMITED, collects, uses, and protects your personal information. This policy applies globally, across all territories where our services are accessible, and is designed to comply with major data protection laws including the GDPR (EU), CCPA (California), DPDP (India), and other international frameworks.

By accessing or using the TorkeAuto platform, website, or mobile application (collectively, the “Service”), you consent to the practices described in this Privacy Policy.

1. Who We Are

TorkeAuto is a vehicle accessories e-commerce platform operated by TORKEHUB PRIVATE LIMITED, headquartered in India with global operational reach.

• Parent Company: TORKEHUB PRIVATE LIMITED

• Subsidiary Brand: TorkeAuto

• Website: https://www.torkeauto.com

• Email (Legal): legal@torkeauto.com

• Email (Support): support@torkeauto.com

2. Information We Collect

We collect the following types of personal and usage data:

a. Personal Information

• Name, email address, and phone number

• Shipping/billing address, city, state, country, postal code

• Account login credentials (encrypted)

• Social login info (if used via Google, Facebook, etc.)

b. Device and Usage Information

• IP address, browser type, operating system

• Pages visited, time spent, and interactions on the site

• Device identifiers (mobile or web)

• Cookies and tracking data

3. How We Use Your Data

We use your data for:

• Account creation and login

• Order processing and delivery

• Email or phone communication

• Fraud prevention and security

• Analytics and service improvement

• Marketing (only with consent)

• Legal compliance and enforcement

4. Legal Grounds for Processing

Depending on your region, we rely on the following legal bases:

• Consent (opt-in forms, email marketing)

• Contractual necessity (account registration, purchases)

• Legitimate interest (analytics, fraud prevention)

• Legal obligation (tax or regulatory compliance)

5. Cookies and Tracking

We use cookies for:

• Website functionality and login sessions

• Preferences and language settings

• Analytics and performance tracking

• Advertising (with opt-out options)

You may control cookie settings via your browser or torkeauto.com .

6. Third-Party Sharing

We do not sell your personal information. We may share it with:

• Payment processors (e.g., Razorpay, Stripe)

• Logistics and delivery partners

• CRM and analytics platforms

• Third-party social media integrations (Google, Meta, etc.)

Each third party is required to handle your data with equal security and legal compliance.

7. Data Retention

We retain your data:

• For as long as your account is active

• As needed to fulfill legal/tax obligations

• Or until you request permanent deletion (where applicable)

8. International Transfers

As a global platform, your data may be transferred outside your country.
We ensure safeguards such as:

• EU Standard Contractual Clauses (SCCs)

• Data Protection Agreements with vendors

• Server locations with strong encryption protocols

9. Your Rights

Depending on your jurisdiction, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion or restrict processing
• Object to certain uses (e.g., direct marketing)
• Port your data to another provider
• Withdraw consent at any time

To exercise any of these rights, email support@torkeauto.com or use your Account Dashboard (if available).

10. Children’s Privacy

Our services are not directed to children under 13 (or under 16 where GDPR applies).
We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately.

11. Data Security

We use industry-standard security protocols, including:

• HTTPS encryption

• Firewall protection

• Limited access control
• Encrypted database storage

12. Changes to This Policy

We may update this Privacy Policy periodically.
We will:

• Post changes on this page

• Update the “Last Updated” date

• Notify you via email or in-app message (if significant)

13. Dispute Resolution

If you have privacy concerns, please contact legal@torkeauto.com.

Disputes are governed by Indian law and subject to the jurisdiction of Bangalore courts, unless otherwise stated for international users, in accordance with applicable local laws and international conventions.

14. Contact Us

For any privacy-related questions or concerns:

Email (Support): support@torkeauto.com
Email (Legal): legal@torkeauto.com